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Return and Refund Policy

Effective Date: November 14, 2025

At SeaLevel, we are committed to your satisfaction. We stand behind the quality of our Mediterranean Seawater Shots and want you to be completely happy with your purchase. Please read our Return and Refund Policy carefully.

RETURN PERIOD

You may request a return within 30 days of receiving your order. Returns requested after this period will not be accepted.

ELIGIBILITY FOR RETURNS

Accepted Returns:

  • Unopened and Unused Products – Products must be in their original, sealed packaging with all labels intact
  • Defective Products – Items that arrive damaged, defective, or spoiled
  • Wrong Items – If you receive the wrong product or an incorrect quantity
  • Quality Issues – Products that do not meet our quality standards

Non-Returnable Items:
Due to health, safety, and hygiene regulations, we CANNOT accept returns of:

  • Opened or used products
  • Products with broken seals or tampered packaging
  • Products without original packaging or labels
  • Products returned after 30 days from delivery

CONDITIONS FOR RETURNS

To be eligible for a return, your item must meet the following conditions:

  • Products must be in original, resaleable condition
  • Original packaging must be intact and undamaged
  • Product seals must be unbroken
  • All product labels must be present and legible
  • Proof of purchase (order number or receipt) must be provided

REFUND PROCESS

How to Request a Return:

  1. Contact Us – Email us at [YOUR EMAIL] within 30 days of receiving your order
  2. Provide Information – Include your order number, reason for return, and photos if applicable
  3. Await Authorization – Wait for our return authorization and instructions
  4. Ship the Product – Return the product using our provided instructions

Refund Timeline:

  • We will inspect your return within 3-5 business days of receipt
  • If approved, refund will be processed to your original payment method
  • Refunds typically appear within 5-10 business days, depending on your bank

Refund Amount:

  • Full Refund – For defective, damaged, or incorrect items (including shipping)
  • Product Price Only – For customer-initiated returns (shipping non-refundable)
  • Partial Refund – May be issued for items in less than perfect condition

SHIPPING COSTS

Return Shipping:

  • Defective/Damaged/Wrong Items – We provide prepaid return label
  • Customer-Initiated Returns – Customer pays return shipping
  • We recommend using trackable shipping with insurance

Original Shipping:

  • Original shipping charges are non-refundable except for our errors

DAMAGED OR DEFECTIVE PRODUCTS

If you receive damaged or defective product:

  1. Take clear photos of damaged packaging and product
  2. Contact us within 7 days of delivery
  3. Provide order number, photos, and description
  4. We will offer replacement or full refund including shipping

Claims reported after 7 days may not be eligible.

WRONG OR MISSING ITEMS

If you receive wrong products or missing items:

  • Contact us within 7 days of delivery
  • Provide order number and description of the error
  • We will ship correct items at no cost or issue full refund

EXCHANGES

We currently do not offer direct exchanges. To exchange:

  1. Return the original item following our return process
  2. Place a new order for the desired product
  3. If due to our error, we will expedite the new order
  4. SATISFACTION GUARANTEE

We want you to love SeaLevel products. If you’re not satisfied within 30 days, contact us and we’ll work with you to make it right.

CANCELLATIONS

Before Shipment – Orders can be cancelled free of charge
After Shipment – Cannot be cancelled; follow standard return process

NON-DELIVERY OR LOST PACKAGES

If your package shows delivered but you didn’t receive it:

  1. Check with neighbors or household members
  2. Verify delivery address
  3. Contact carrier with tracking number
  4. Contact us within 5 days of expected delivery

We will investigate and send replacement or refund if confirmed lost.

SUBSCRIPTION ORDERS

  • Standard return policy applies to each shipment
  • Cancel subscription anytime before next shipment
  • Cancellations must be made 48 hours before scheduled shipment
  • No refunds for past shipments unless defective

INTERNATIONAL RETURNS

  • 30-day return policy applies
  • Customer pays return shipping and customs fees
  • Products must comply with import/export regulations
  • Contact us to discuss options due to high shipping costs

REFUSED DELIVERIES

If you refuse delivery:

  • Original shipping costs are non-refundable
  • Return shipping costs deducted from refund
  • Refund issued once package returned to us

CONTACT INFORMATION

For returns and refunds questions:

Email: [YOUR CUSTOMER SERVICE EMAIL]
Phone: [YOUR PHONE NUMBER]
Hours: [YOUR BUSINESS HOURS]
Return Address: [YOUR RETURN ADDRESS]

Please include your order number in all correspondence.

POLICY CHANGES

We reserve the right to update this policy at any time. Changes are effective immediately upon posting. Your continued use constitutes acceptance of changes.

ADDITIONAL TERMS

  • Returns must be authorized before shipping
  • Unauthorized returns will not be accepted
  • We reserve the right to refuse returns not meeting policy requirements
  • This policy does not affect your statutory consumer rights
  • Refunds do not include promotional discounts or rewards points

We appreciate your business and are committed to providing you with the highest quality Mediterranean Seawater products. If you have questions, please contact our customer service team.

This policy complies with consumer protection laws and regulations.